Monday, 23 June 2014

Best Service Desk Award 2014

As I've reported many times, we're a member of the Service Desk Institute and are currently the only University in the UK to hold 3 star accreditation.  Last week our Service Desk team attended the SDI annual conference, which features their annual award ceremony - IT Service Excellence Awards.  Earlier in the year, the team put forward an award submission for the title of Best Service Desk (small team) at the event.  Taking part in the award process was no easy task - writing a 5000 word report, producing an extensive evidence folder, a judges visit, presentations - and making a fun film featuring the Service Desk.  At Tuesday nights award ceremony, the University of St Andrews was announced as the winner of this prestigious award. 
The award ceremony was attended by around 500 IT professionals - including companies such as 02, Liverpool Direct, Virgin Media, TopDesk, Telindus and several other Universities. This category was judged by IT professionals from other industries.

I just want to congratulate everyone in IT Services on this success - particularly of course the IT Service Desk team.  

This award is well deserved by IT Services.   In recent years, significant effort and hard work has improved our customer-facing support and services, which resulted in us earlier this year being ranked #1 in the iGrad survey for IT Support.   This of course is underpinned by highly available and robust systems and services to which everyone in IT Services contributes.

Awards such as this provide great external validation that we are delivering our services in a very professional way and are amongst the best in our industry vertical and beyond.

a very happy team!


  1. What an immense read, post more often please!

    simon barlow,
    IT Support Hertfordshire

    1. Thank you Simon! I'm delighted to report that my team have just achieved 4 star accreditation from SDI.
      My new year's resolution is to blog more often! :-)